Voorwaarden

TERMS OF SALE AND USE OF THE SITE WWW.BRUSSELS-ON-WHEELS.BE

I.    LEGAL INFORMATION

 

You are currently connected to the reservation website of the company Metakino SPRL.

The www.brussels-on-wheels.be site is property of Metakino SPRL whose headquarters Boterstraat 53-3080 Tervuren and registered with the Banque Carrefour des Entreprises under number 0597.875.138.

Metakino SPRL offers tourist services directly or through partner sites.

The General Terms of the website can be amended and updated at any time, without notice. It is imperative that the user consult the website regularly. The updates apply as of when they are published on the website.

 

II.    TERMS OF USE WWW.BRUSSELS-ON-WHEELS.BE

Any reservation made on this website, imply the full acceptance of its General Conditions of Sale and the payment of amounts due in respect of the reservations made.

This website is free to you (excluding connection fees to the site) for your personal use, subject to the conditions defined below. Your use of this site involves your full acceptance of all the Terms of Use.

Your use of the site www.brussels-on-wheels.be or any partner website is intended for personal, non-commercial and / or to make legitimate requests to book the services offered. You agree not to use this site to make speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless otherwise authorized by Metakino SPRL.

The site's function is to assist the user in the search services related to travel and tourism, and to make the appropriate reservations. The user must be at least 18 years old and be legally able to contract and use this site in accordance with the General Conditions of sale and use of the site.

You can only use the website to make reservations or purchases for a legitimate purpose.

Failure to comply with these terms, Metakino SPRL reserves the right, at any time, without notice, to prohibit or restrict your access to all or part of the website without prejudice to any damages - interests.

Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for your actions on the website, including the use made of your e-mail address and your password. You guarantee the truthfulness and accuracy of your information provided on the website.

You are solely responsible for maintaining the confidentiality of your username and password and all (s) action (s) that could be done of your account with your login and/or password .

You agree explicitly (1) to notify immediately Metakino SPRL unauthorized use of your account and/or password and/or any breach of security and (2) to ensure that at the end of each session you actually disconnect from the web site.

Metakino SPRL shall in no event be liable for any loss or damage arising from your failure to comply with this Section.

Any copying, reproduction, republication, uploading, posting on the Internet, broadcasting, transmission, making available to the public or other use of the contents of www.brussels-on-wheels.be (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited.

 

The data you have provided when accessing the service are subject to the charter of privacy Metakino SPRL available here below.

Metakino SPRL reserves the right to remove any account remained unused for some time.

Metakino SPRL has no control over the pointed sites and, more generally, on targeted Internet resources. Metakino SPRL is therefore not responsible for the availability of such external sites or resources, and shall bear no liability for the content, advertising, products, services or any other materials available from such websites or external sources.

Metakino SPRL cannot be held responsible for any damage or loss or alleged consequential or in connection with the use or the fact of having trusted the content, to goods or services available on such external sites or sources.

 Finally, if in the course of research conducted on www.brussels-on-wheels.be, the result of this search would you point to sites, pages or forums whose title and/or content constitutes an offense under Belgian law, particularly given the fact that Metakino cannot control the content of these sites and external sources, you must interrupt your viewing of the website unless to incur the sanctions provided for under Belgian law or to have to answer to actions initiated by the justice against you.

 

 III. TERMS AND CONDITIONS

 

A. RESERVATIONS

Some services marketed on www.brussels-on-wheels.be are subject to availability. No claim can be made if the service selected is not available. Reservation will be deemed as effective upon receipt of the voucher by the customer of and not from the payment and order confirmation sent by www.brussels-on-wheels.be.

 The user can only order via the website once they accepted these Conditions of Sale.

 The confirmation of the order, which includes the essential elements, such as the identification of (of) service (s) ordered and the price will be forwarded to the user by e-mail in a short time that following the date of order.

 

 B. PRICE

 The prices mentioned on this site are in euros and correspond to a visit in a car regardless of the number of persons per car (1,2 or 3). Unless otherwise stated, prices are including VAT.

Prices are subject to change without notice, and become final only after receipt of confirmation.

Prices include all the services specified in the description of each tour, circuit, or activity.

The prices mentioned on this website are valid only for reservation made on this website, directly online.

 

C. PAYMENT TERMS

Payment is made on the website www.brussels-on-wheels.be securely via PayPal which accepts most credit cards.

 Payment shall be made at the time of booking by credit card only, using the secure payment system, without any additional charge. To confirm a reservation, full payment must be made. The price corresponding to the services booked is charged on the credit card. If for an order, some services could not be confirmed due to lack of availability, the price corresponding these not available services will be re-credited to the credit card holder within maximum 72 hours.

Brussels-on-wheels.be accepts via Paypal the following credit cards: Visa, Mastercard and American Express with no obligation to hold a Paypal account.

The payment shall be shown on the card statement under the name BRUSSELS-ON-WHEELS.

 

D. VOUCHER

The customer's order shall be definitively confirmed upon receipt of a voucher that will be sent to him to confirm the approval of the order to the email address provided by the customer.

The customer is required to check their email or the website if it allows, to access their voucher and is solely responsible for its printing.

The client must print the voucher and present the original voucher to the service provider, so that the reservation can be honoured.

To prevent misuse, identification may be requested, as well the signing of the voucher or the presentation of the credit card used for the order.

By no means the bank receipt or the bank card alone cannot serve as proof of purchase.

 

E. CHANGE OF RESERVATION

 The customer can request a change to the reservation.

 No fee will be required if the change is requested over 72 hours before the start of the service reserved. Below 72h, Metakino SPRL applies a processing fee.

Any change of date or content cannot be guaranteed and will be made subject to availability.

Any change request must be sent to info@brussels-on-wheels.be (specifying the reservation number, the name of the customer and the date), which will process the request as soon as possible.

 

F.  CANCELLATION OF RESERVATION

 All cancellations must be sent by mail to info@brussels-on-wheels.be (specifying the reservation number, the name of the customer and the date) that will process the request as soon as possible.

 For cancellation, the following fees will be deducted from the refund:

 For services,

  •  More than 72 hours before the service, no charge;
  • Between 72 hours and 24 hours prior to the service, 50% of the price of the service;
  • Within 24 hours prior to the service, 100% of the price of the service.

Departure times can vary up to 15 minutes. Metakino SPRL reserves the right to cancel or modify certain tours without notice if the passengers’ comfort or safety demanded in cases of force majeure, strike, demonstration, administrative decision or exceptional closure ...

Metakino SPRL cannot be held responsible for traffic jams, delays, irregularities, strikes, bad weather, theft or loss of personal items.

When a tour is interrupted on the customer demand, the customer will not be entitled to any reimbursement.

Any customer who arrives after the start time of the excursion will be considered "no show" and not reimbursed, whatever the reason for the delay.

 

 G.   COMPLAINTS

 Any claim must be received by Metakino SPRL within 30 days of the date of the service.

Claims must be submitted by mail to:

Metakino SPRL

Square de Meeûs 35

1000 Bruxelles

 

H.   RESPONSIBILITIES

Schedules, programs and durations of the circuits are subject to change: prices include all the services specified in the description of each service.

 Every effort is made to provide photos and illustrations that give the user an overview of the services offered. These photographs and illustrations are intended to indicate to the user the type of accommodation or degree of comfort and cannot be a source of commitment beyond that purpose.

 Metakino SPRL cannot be held responsible and cannot guarantee the return of personal effects and luggage forgotten in vehicles or at any other place.

 It is the responsibility of the user to verify that he is in possession of the necessary documents for his stay, that he has a passport with visa if necessary or an updated identity card.

 No reimbursement will be made for failure (or loss) of necessary documents.

 It is strictly forbidden to smoke in vehicles.

 

I.   LAW AND JURISDICTION

These general conditions of sale and use are governed by Belgian law. Any dispute will be subject to the exclusive jurisdiction of the courts of Brussels (Belgium).

 

 

 CHARTER OF PRIVACY OF METAKINO SPRL

 

I.   The guarantees of Metakino SPRL

 We treat your data confidentially and in accordance with national and international laws, including, among others, the Belgian law of 8 December 1992 on the protection of privacy in respect of personal data processing, amended by the Act of 11 December 1998.

 

II   Purpose of the processing of your personal data

 By providing your personal data, you give us permission specifically to process this information for the purposes indicated hereafter.

 Your data are included in the files of Metakino SPRL and we process them for managing our members and publications, services to improve the quality of our services (selections, site suggestions, ...) to inform you of new services and products emanating from Metakino SPRL and, very occasionally, partners selected by us.

 At any time and without any justification, you can refuse the processing of your personal data.

 

III. Cookies

 We occasionally use cookies to provide you a better service.

A cookie is a small text file saved by a website on your computer: this cookie can be retrieved during a subsequent visit to the same site. The cookie cannot be read

by a website other than the one that created it.

 We use cookies for administrative purposes, for example to record your preferences for certain types of information or your access code, which will prevent you from having to repeat the same keystrokes at each visit to our website. Most cookies only work time for a single session or visit. None of them contains information that can be used to contact you by telephone, email or mail.

 It is also possible to configure your browser to notify you the creation of cookies or to prevent their creation (some services requiring cookies will not be anymore available).

 

IV. Publication and disclosure of your personal data

 Metakino SPRL may need to disclose your personal data on request by a legal authority or in good faith in considering that action is required to comply with any law or regulation. That will be also the case if trial is launched against Metakino SPRL and/or against the website to protect or defend the rights or property of Metakino SPRL, site or users of www.brussel-on-wheels.be.

Metakino SPRL might have to disclose this data to intervene, under extreme circumstances, in order to protect the personal safety of users of www.brusssel-on-wheels.be. or the public

 

V.   Your rights in relation to your personal data.

A.  Your right to information.

 The person responsible for the processing of your personal data is the company Metakino SPRL, whose registered office Square de Meeus 35, 1000 Bruxelles. All your questions about the recording and processing of your data may be sent to this address.

 For more general information, you can always contact the

Commission for the Protection of Privacy, with the Ministry of Justice and whose website is located at: www.fgov.privacy.be

 

B.  Your right to access, opposition and rectification.

Upon written request dated and signed sent to Metakino SPRL, you can, after justifying your identity (copy of identity card), obtain, for free, the written communication of personal data about you and, where appropriate, the rectification of any incorrect, incomplete or non relevant of these.

 A copy of your data will be communicated no later than 45 days after the receipt of your request.

 

VI.   Violation your privacy

 If, at any time, you think that our website does not respect your private life, please inform us by email at the following address:

info@brussels-on-wheels.be

We will do everything possible to identify and to correct the problem.